Why is the price going up on my crate?
We are updating the price of shipping and handling to keep up with the rising costs of our mail and distribution partners.
Why didn’t I receive this increase email?
Some Looters don't receive emails if their email on their account is different from their primary email, or they have unsubscribed from our newsletter. If you did not receive this email: Please contact our Support team so they can go over the details of your specific subscription changes.
When will this price increase affect my subscription?
Beginning December 25, 2017, you will be charged this new rate on your next scheduled billing date which can be found in your user account. Log in with your email and password at lootcrate.com and click “My Account” in the upper right hand corner.
I signed up for a long-term subscription already, will I start being billed the higher rate right away?
No. The price update will be reflected on your next bill at the time of your next upcoming renewal. We’re not charging anyone more for a subscription that is currently in the middle of a multi-month plan.
I am an international customer, does this affect me too?
No; the new rates apply to domestic U.S. customers only.
Does it really cost this much to ship & handle my crate?
Unfortunately, yes. The cost to get things in and out of a distribution center is very expensive and those external costs (USPS, FedEx, DHL, and other air freight services) are out of our direct control.
Are the delivery issues experienced on some crate lines related to this price increase?
Yes and no. Mostly no. As we’ve expanded the types of products we offer and the amount of Looters we provide them to costs do increase, but there have absolutely been setbacks and we sincerely apologize for any inconveniences you’ve experienced. We take your feedback very seriously and we’re working hard to get better.
Will this stop all the delayed crates we have been getting?
Not immediately, as everything we are working on today affects crates 2-3 months in advance, but we will see more consistent shipping and handling in the new year.
Why are you raising the prices now during the holidays, when there are delays being resolved?
It’s unfortunate that this needs to happen at this time but this needs to be addressed before the start of the new year.