NOTICE: May 2016 - Marvel Infinity Gauntlet Oven Mitt

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7/28/2016 UPDATE: 

Thank you for you continued patience awaiting further instructions regarding our voluntary recall of the Infinity Gauntlet Oven Mitt (pictured above) from our May 2016 Power Box while we developed appropriate protocol. Loot Crate stands behind the quality of the products we offer and want to offer you replacement items for the oven mitt. 

For instructions regarding disposition of the oven mitts and receipt of replacement items, please follow the instructions located at https://www.lootcrate.com/oven-mitt-recall.

Please contact Customer Support with any questions or concerns.

 

7/7/2016 UPDATE: We appreciate your patience as we continue to work diligently to resolve the recall issue for the Infinity Gauntlet Oven Mitt. We are in daily communication with partners and government agencies to ensure that we are following all required procedures. Unfortunately, this process does take a considerable amount of time, and our intention is to pass on further information regarding next steps to our customers as soon as we are in a position to do so. Please do not use the product and set it aside in a secure location so it cannot be used. Thank you.

All subscribers who were sent the Infinity Gauntlet Oven Mitt were recently sent the below message. At this time, we ask you to read this notice carefully and follow any instructions provided. Once more information is available, it will be posted here and recipients will be notified via email. 

 

Dear Looters,

Loot Crate has recently been made aware of isolated incidents with the Infinity Gauntlet Oven Mitt (pictured above) from our May 2016 Power Box that we purchased for inclusion. Some Looters have complained that their oven mitt failed to resist oven temperature items during normal use.

Based on these reports, we believe it's possible some of the oven mitts sent in your Loot Crates will not withstand the high temperatures stated in the Loot Crate magazine and may pose a safety hazard, including a risk of burns. Please IMMEDIATELY STOP USING THIS PRODUCT AND CAREFULLY SECURE IT FROM USE BY OTHERS.

Loot Crate will take appropriate steps to secure the Infinity Gauntlet Oven Mitts that were distributed on an urgent basis. Please store this product in a safe place until we can develop the appropriate return or disposal protocol. 

Our sincere apologies for this inconvenience. Loot Crate stands behind the quality of the products we offer and will ensure that our Looters receive a replacement product of equal or greater value, or a sufficient refund.

We will be in touch soon with further instructions regarding the disposal or return of the Infinity Gauntlet Oven Mitt.

In the meantime, please contact Customer Support at https://help.lootcrate.com/hc/en-us/requests/new with any questions or concerns.

We Love You,

Team Loot Crate

 
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