Once your ticket is submitted, the system will send you an email confirming your ticket submission. Generally, within 24 hours our team will review and reply to your ticket. During busier times, it may take our support team up to 48 hours to reply. Rest assured, we are working hard and will be there to assist you with any problems you may have.
Please do not submit multiple tickets or replies before you receive a reply from the Support team, as this could affect your ticket’s place in the queue.
At this time, Loot Crate does not offer phone support nor have a phone number where we can be reached for support related requests. For any assistance, please use the submission form linked above and our team will be in touch shortly.
Live chat is available Monday-Friday 6AM-6PM PST!