When your renewal is unsuccessfully processed, the subscription will be put into a Past Due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided.
While your account is past due, it will be on hold from any shipments but will not be canceled until a final renewal failure. Depending on the type of decline, the billing system will periodically attempt the renewal across a 30 day period.
The automated billing system will cycle again within 24 hours, and should be able to process the charge if all of the billing information is correct. Your account will go back to active status once it is able to process the renewal charge.
If successfully renewed, you will be moved back to active status and processed any applicable crates asap. Once the crate is processed, a tracking notification will be sent.
If your original renewal date qualifies your subscription for a recent shipment, you will be shipped that month’s crate once the charge is successfully processed.
Updating Your Payment
To update your payment information, simply log in and navigate to your Manage Account page, click "Subscription". On this page click click on the “Manage my stored payment information” option under "PAYMENT INFORMATION".
Please note: Only one payment method per account. The saved payment will be used on all active subscriptions
If your subscription is past due and you would like to cancel, please contact our support team to have the cancellation processed.