I heard Hello Kitty and Friends is going to be bi-monthly now, is that true?
Yes! We’re evolving Hello Kitty and Friends from a quarterly subscription to a bi-monthly subscription. It all starts with our next crate on sale 12/16!
Do I have to sign up for the new bi-monthly plan?
All current Hello Kitty and Friends subscribers will be automatically transitioned to the bi-monthly plan on January 15th, 2020.
When will the Hello Kitty and Friends crates ship?
Our first bi-monthly crate is on sale until February 15th, 2020 and will ship February 15th to March 5th. You can expect crates to arrive every other month going forward, starting in February.
Will I still get the same amount of crates I signed up for? Will pricing change?
If you were on a 1-crate plan, your $39.99/crate + S&H pricing stays the same, but you will now be billed every other month instead of every 3 months.
If you were on a 2-crate plan, you will now be on a 3-crate plan. Your $37.99/crate + S&H pricing stays the same, but you will now be billed every 3 months instead of every 6 months.
If you were on a 4-crate plan, you will now be on a 6-crate plan. Your $35.99/crate + S&H pricing stays the same, and you will continue to be billed once per year.
What if I’m already a Hello Kitty and Friends subscriber? Will I be charged again?
On January 15th, 2020, all current Hello Kitty and Friends subscribers will be transitioned to the new bi-monthly plan and will have their subscriptions renewed at the current price (with a credit applied for multi-month subscriptions that have already been paid for).
What if I want to opt-out?
If you’d prefer to opt out, you must cancel your subscription 48 hours before your renewal date through your online user Account.